Refund policy

Refund policy

All sales are final
Every Glow Curtain order is prepared individually for you, so all sales are final. We do not offer refunds, returns or exchanges if you change your mind or no longer need the item.

Product appearance
Glow Curtain is an LED product. Colours, brightness and designs can look slightly different in person than in our photos and videos, depending on your screen settings, room lighting, window size and how the curtain is hung. Small differences from the product images are normal and are not a reason for a refund.

Damaged, faulty or wrong items
If your order arrives damaged, does not work, or is not the item you ordered, email us at merrymats67@gmail.com within 14 days of delivery. Include your order number and a photo or video of the problem. We will send a replacement. If we can’t replace it, we will refund you.

Lost parcels
Contact us if tracking hasn’t moved for 30 days, or if your order hasn’t arrived within 30 days of the estimated delivery date. We will help find it or send a replacement.

Your legal rights
Nothing in this policy affects any rights you have under the consumer laws of the country you live in.

Contact
Email: merrymats67@gmail.com